YOUR INFORMATION.
Privacy &
cookies.
How we use your information.
Updated 4 November 2026
Who is responsible?
Oakley Wood Timber Limited, trading as ECE Flooring is responsible for the customer information collected through this shop. Company number: 10090754. Registered office: Unit 4 Walnut Farm, Worminghall Road, Oakley, Buckinghamshire, HP18 9QY, England, United Kingdom.
For privacy questions or requests, email sales@eceflooring.co.uk or call 0333 054 1018.
What we collect and when
We collect the name, email address, telephone number, invoice and delivery addresses, postcode, products, quantities and notes you provide when preparing a flooring enquiry or free-sample request. We also keep request references, dates, correspondence and any invoice or order records created from your request. Please avoid including sensitive personal information in the notes.
When you prepare your email, your request and contact details are saved in our private owner panel before your email app opens. The saved request remains available to us even if you cancel the email. Your email is not sent automatically. We cannot tell from the saved request alone whether you sent the email.
Hosting and security services may process technical information such as IP addresses and access logs. Our request endpoint stores a hashed representation of your IP address to limit repeated submissions and help prevent abuse.
Why we use it
We use your details to answer enquiries, check stock, send requested samples, prepare estimates and invoices, arrange orders and delivery, and provide customer support. The lawful basis is taking steps at your request before entering a contract, or performing our contract with you.
We rely on legal obligations for records we must keep for tax and accounting. We rely on legitimate interests for protecting the shop against misuse, managing correspondence and retaining relevant evidence of transactions or disputes. We do not add you to a marketing mailing list simply because you request a sample or quotation.
You can choose not to provide information, but we may then be unable to respond, send samples or arrange an order.
Who receives your information
Access to the owner panel is restricted to the shop owner. Where necessary to deal with your request or fulfil an order, information may also be handled by our email and website hosting providers, suppliers, delivery carriers, payment providers, accountants or professional advisers. We disclose information where required by law. We do not sell your personal information.
This shop is hosted using OpenAI Sites and Cloudflare infrastructure. Email and hosting services may process information outside the UK; contact us for details of the providers and transfer arrangements applicable to your request. Your own email provider handles messages you send from your account. If you choose WhatsApp, that service handles your message under its own privacy terms.
Secure card payments are processed by myPOS. When you choose to pay by card, you are directed to the myPOS payment page to enter your card details. myPOS handles those details under its own privacy notice. ECE Flooring does not receive or store your full card number or card security code. We share the order and contact information needed to process the payment and receive transaction references and payment status so we can confirm and fulfil your order. Please do not send card details by email or in order notes.
How long information is kept
Retention depends on the purpose of the record: whether an enquiry is still being handled, whether it becomes an order, any ongoing after-sales support or dispute, and applicable tax, accounting and legal requirements. Records no longer needed for those purposes should be deleted or anonymised. Contact us to ask about a particular record or request its deletion; information required for legal or accounting purposes may need to be retained.
Your rights
Depending on the circumstances, you may ask to access or correct your information, request deletion or restriction, or receive a portable copy of information you supplied. You may object to processing based on legitimate interests. If processing relies on consent, you can withdraw that consent. Rights can be subject to legal exceptions. Contact us using the details above; we may need to verify your identity.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.