YOUR QUESTIONS ANSWERED
FAQs.
A little more about ECE Flooring.
Do you have a showroom?
No. ECE Flooring is an online-only flooring company, so we do not have a showroom to visit. By keeping our overheads low, we can focus on offering quality engineered wood flooring at highly competitive prices, delivered directly to your door.
You can explore colours, grain and finishes at home with our free samples. Take your time to compare them in your own space before choosing the right floor for you.
How much flooring experience do you have?
Behind ECE Flooring is over 30 years of industry experience. Our online shop brings that knowledge together with a straightforward approach to choosing and buying wood flooring.
If you need help understanding your options, choosing a floor or finding the right fitting information, we are here to offer friendly, practical advice.
Are hand samples free?
You can order up to five free hand samples, with free sample delivery. Whole-board sample options are different; check the selected product and basket for the applicable price. Read the sample guide before choosing.
How much extra flooring should I allow?
Our calculator offers 10% for plank flooring and 15% for herringbone or chevron, then rounds the quantity up to whole packs. Your fitter should confirm the final quantity for your room and layout. See how to measure and calculate packs.
Are prices per square metre or per pack?
For flooring, the listing shows a VAT-inclusive square-metre price and the pack price and coverage. You order whole packs, so check the pack quantity and total in the basket. Different floors can have different pack coverage.
How much does delivery cost?
Flooring orders over 30m² have free delivery; flooring orders of 30m² or less have a £60 delivery charge including VAT. Sample-only orders have free delivery. We deliver to the UK mainland; check the full delivery details and the charge before payment.
How soon will my flooring arrive?
The stated lead time is 3–5 days, subject to availability and confirmation of the delivery date. If you have a deadline, contact us before ordering. Wait until your flooring has arrived and been checked before confirming your fitter's start date.
Can I use engineered flooring with underfloor heating?
Check the exact product specification and installation instructions for your heating system and fitting method. Your installer should confirm the complete floor build-up, including any adhesive or underlay. Read the underfloor heating checklist.
Should I choose an oiled or lacquered floor?
Compare the actual finish, appearance, approved cleaning routine and repair guidance for the chosen floor. The finish name alone does not tell you how a sample will look in your room. Compare oiled and lacquered finishes and try samples at home.
What should I check before ordering accessories?
Ask your fitter to confirm the installation method and compatibility before choosing adhesive, underlay or trims. Not every accessory is suitable for every floor. Browse flooring accessories once the requirements are confirmed.
Still have a question?
Email sales@eceflooring.co.uk and we will be happy to help.